Service Agreement

This Service Agreement applies to every job G&A Exterior Cleaning performs. Checking the "I agree" box when you confirm your appointment means you've read and accept it. Questions? Call or text (352) 239-9532 before your appointment.

1. About This Agreement

This Service Agreement is between G&A Exterior Cleaning ("G&A," "we," "us"), owned and operated by Gracin Aubin, 805 SE 43rd Street, Ocala, FL 34480, (352) 239-9532, and the customer booking service ("you").

It covers every job we do for you, including future visits, until a new version replaces it. You accept it by checking the "I agree" box when you request a quote or book online, by signing it, or by confirming your appointment in writing (text or email) after receiving it.

We kept it in plain English. If anything is unclear, call or text us before your appointment.

2. Services and Your Quote

We perform the services listed in your written quote (text, email, or invoice), such as window cleaning, pressure washing, soft washing, and gutter cleaning. Anything not listed in the quote is not included.

• Quotes are good for 30 days.
• Quotes are based on what we see or what you tell us. If conditions on the day are meaningfully different (much heavier buildup, more windows or square footage than described, access problems), we will tell you the new price before doing the extra work. You can accept it, or we do only the work originally quoted.
• Add-ons. Extra work you request on site is billed at the price we agree on before starting it.

3. Scheduling, Access, and What We Need From You

You do not need to be home, as long as we can reach the work area. Before your appointment, please:

• Give us access. Unlock gates, share gate or community codes, and let us know about any HOA rules.
• Provide water and power. An outdoor water spigot in working order, and an outdoor outlet if your quote requires one.
• Close all windows and doors near the work area, and check that exterior doors seal properly.
• Move vehicles off the driveway or areas being cleaned, and move outdoor furniture, grills, planters, and decor away from the work area. If we move items for you, we are not responsible for damage to fragile or poorly secured items.
• Keep pets and children inside while we work.
• Tell us about hidden hazards we can't see: sprinkler heads, buried lines, landscape lighting, wasp or bee nests, cameras, fragile plants, or anything recently painted or repaired.

If we arrive and can't access the property or safely do the work, we'll reschedule as described in Section 5.

4. Weather and Rescheduling

We decide whether weather makes the job unsafe or the results poor: lightning, heavy rain, high wind, or hurricane and tropical storm conditions. If we reschedule for weather, there is no fee, and we will offer you the next available opening.

Light rain after window cleaning can leave spots. That is not a reason for a re-clean under Section 9, but we are happy to help if it's significant.

We may also need to reschedule for equipment failure, illness, or emergencies. If we do, we'll let you know as early as we can, and there's no charge to you.

5. Cancellations and Rescheduling

Plans change. There is no cancellation fee.

Please give us at least 24 hours' notice if you need to cancel or reschedule, so we can offer your time slot to another customer.

To cancel, call or text (352) 239-9532. A text counts as notice from the time it's sent.

If we arrive and can't access the property or safely do the work (locked gate, no water, vehicles not moved, and so on), we'll work with you to find a new time.

If late cancellations or missed appointments become a pattern, we may ask for payment in advance before booking again.

6. Payment

• Payment is due the day the work is completed, whether or not you are home. If you're away, we'll text or email your invoice.
• We accept cash, check, card, Zelle, Venmo, and Cash App.
• Commercial accounts may be invoiced with payment due within 15 days, if agreed in writing.
• Late payment. Balances unpaid after 15 days may be charged a late fee of $25. Returned checks are charged the fee allowed under Florida law.
• Collections. If we have to use a collection agency or go to court to collect an unpaid balance, you agree to pay reasonable collection costs and attorney's fees, as allowed by law.
• Price disputes must be raised within 48 hours of completion. Pay any undisputed portion on time while we sort it out.

7. Pre-Existing Conditions and What Cleaning Can't Fix

Cleaning removes dirt. It can't repair wear, age, or damage that was already there, and sometimes it makes old damage visible. G&A is not responsible for damage or failures caused by pre-existing conditions, including:

Windows and screens

• Failed or foggy window seals, cracked or loose glazing, and worn weatherstripping
• Old, brittle, bent, or torn screens and screen frames
• Hard water stains, mineral deposits, etching, scratches, or paint and construction residue that standard cleaning won't remove (we'll quote restoration separately if you want it)

Pressure washing and soft washing

• Loose, peeling, chalky, or oxidized paint, stucco, or siding
• Cracked, loose, or deteriorated concrete, pavers, sealant, grout, or caulking
• Rust, irrigation, oil, fertilizer, and tannin stains that don't fully lift
• Leaks through doors, windows, vents, or openings that weren't properly sealed
• Loose or damaged roof tiles, shingles, soffits, or fascia

Gutters

• Gutters, hangers, seams, and downspouts that are loose, rusted, leaking, or improperly pitched
• Clogs in underground drain lines (not included unless quoted)

Landscaping

• We pre-wet and rinse plants near soft washing. Plants that were already stressed, diseased, or in poor health may still show some effect.

If we spot a pre-existing problem before starting, we'll point it out, and you can choose whether we proceed.

8. Damage, Insurance, and Liability

G&A carries general liability insurance. If we damage your property through our own mistake, we will make it right, by repairing it, paying for the repair, or filing with our insurance.

To make a claim:

1. Report it within 48 hours of the job being completed, by call or text to (352) 239-9532.
2. Send photos and leave the damage as it is until we've had a chance to inspect it (except where waiting would cause more damage).
3. Give us the first chance to fix it. We aren't responsible for repairs you arrange before we've inspected, unless it's an emergency.

Limits:

• G&A is not responsible for the pre-existing conditions described in Section 7, for damage caused by hazards you didn't tell us about (Section 3), or for problems caused by your own contractors, weather, or normal wear.
• To the extent Florida law allows, G&A is not liable for indirect or consequential losses, such as lost use, lost income, or inconvenience.
• Nothing in this agreement limits our responsibility for our own gross negligence or intentional misconduct.

9. Satisfaction and Re-Cleans

If we missed something within the scope of your quote, tell us within 48 hours and we'll come back and fix it at no charge. Please send a photo so we know exactly where to look.

A free re-clean doesn't cover:

• New dirt, pollen, rain spots, sprinkler overspray, or bird droppings after we leave
• The pre-existing conditions in Section 7
• Areas or services not included in the quote

10. Photos

We take before-and-after photos of the work areas to document conditions and results. We may also use photos of the work, such as a clean driveway or windows, on our website, social media, and ads.

We never post your house number, street sign, license plates, people, or anything that identifies your address. If you don't want your photos used for marketing, just tell us and we'll use them only for our records.

11. General Terms

• Electronic acceptance. Checking "I agree," signing electronically, or confirming by text or email has the same effect as a handwritten signature.
• Florida law governs this agreement, and any dispute will be handled in Marion County, Florida.
• Whole agreement. This agreement and your written quote are the full agreement between us. If they conflict, the quote controls for price and scope, and this agreement controls for everything else.
• Changes. We may update this agreement from time to time. The version posted on our website when you book applies to that job.
• If one part is found unenforceable, the rest still applies.

G&A Exterior Cleaning · 805 SE 43rd Street, Ocala, FL 34480 · (352) 239-9532 · info@gandaexteriorcleaning.com

Last updated: September 25, 2026